PART A: New Version (Effective as of April 10, 2019)
Table of Contents
A. COLLECTION OF INFORMATION.
● Information you provide to us
● Information that we collect automatically
● Information that we receive from third parties
B. USE OF PERSONAL INFORMATION.
C. DISCLOSURE OR SHARING OF PERSONAL INFORMATION.
G. VISITORS FROM THE EUROPEAN UNION.
● Legal basis for data processing.
● International transfers of personal information.
● Your rights.
H. HOW TO CONTACT US.
services offered by Renesent.com.
We at Renesent.com ("we", "us") recognize the importance of privacy and confidentiality of personal information.
Renesent.com (the "Platform") is a B2B platform which connects and facilitates sales and purchases of products
and/or services between suppliers (or "Sellers") and buyers (or "Buyers"). The Platform is for business to business
transactions and therefore is only made available for use by businesses and not for individual or personal use.
its operation of the Platform including personal information about Platform visitors and representatives and
either through mobile applications or mobile-optimized websites. For details of the personal information that we
If you have any questions or concerns about the use of your personal information, then please contact us using the
can be found.
A. COLLECTION OF INFORMATION
The personal information that we may collect about you broadly falls into the following categories:
Information you provide to us
If you are a representative or employee of any Buyer or Seller or a sole trader Buyer or Seller:
● you will be asked to provide certain contact information that is necessary for the registering for a
Platform account on behalf of a Buyer or Seller, including name, address, phone number, email
address, job title and department;
● you will be asked to provide certain identity information, tax registration and/or related information
about your business, such as your company name, business type and industry, corporate registration
details and information about your business license;
● if you are a Seller we will also ask you to provide details about the goods and products that you intend
to sell via the Platform and details about your sales/transactions on Renesent.com;
● if you are a Buyer we will also ask you to provide details or preferences about the goods and products
that you may be interested in buying via the Platform and any details or preferences relevant to your
● if you are successfully certified by Renesent.com as a blogger or an influencer, in addition to the
information mentioned above, we may also collect your live stream videos, your social media account
names and profile photos, and posts or comments made by other users of the Platform;
● in connection with the facilitation of transactions, purchases and payments over the Platform, you will
be asked to provide certain payment information. This might include bank account numbers, billing
and delivery information, credit/debit card numbers, expiration dates and security code and tracking
information from cheques or money orders to facilitate the sale and purchase as well as the
settlement of purchase price of the products or services transacted on or procured through the
● we will process any information provided to us in connection with disputes or to support complaints in
connection with the Platform or goods and/or services purchased via the Platform. Please note,
Buyers and/or Sellers may submit complaints regarding the products and services on the Platform
and/or disputes between the Buyers and Sellers to the Platform and under such circumstances, we will
process data provided to us by Buyers and/or Sellers that is relevant to the disputes or complaints
submitted. This may include health data of end-users (which may include minors as applicable) of
products purchased on the Platform to the extent relevant to the disputes or complaints that are being
reviewed by the Platform and to the extent that the individual(s) has provided their explicit consent to
their data being shared with us for the purposes of handling the complaints and/or settling the
● Information you submit to the Platform for publication may be made publicly available on the Platform
and therefore accessible by any internet user. You should exercise caution when deciding what
information you submit to us for publication.
Information that we collect automatically
● If you contact us (such as via our customer services department chat service, telephone or email), we
may record a copy of your correspondence and may ask for additional information to verify your
● We will collect contact details and other information of users from publicly available sources for the
purposes of verifying the users and performing due diligence on the users.
● We will collect details of user activities, transactions and interactions on the Platform including
information relating to the types and specifications of the products and services purchased, pricing
and delivery information, dispute and complaint records, communications between users and any
information disclosed in any discussion forum.
● From time to time, we may also collect information about the existing and prospective users, during or
in connection with trade shows, industry events and/or other functions. Including representative
contact names, addresses, phone numbers, fax numbers and email addresses.
● If you visit our Platform, we will automatically collect certain information from your device. In some
countries, including countries in the European Economic Area, this information may be considered as
personal information under applicable data protection laws. Specifically this information may include
IP addresses, device type, unique device identification numbers, browser type, broad geographic
location (e.g. country or city-level location), browsing patterns and details of how you have interacted
with our Platform and the goods and services available on it. In addition, we gather statistical
information about the Platform and visitors to the Platform including, browser software, operating
system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
Collecting this information enables us to better understand the visitors who come to our Platform,
where they come from, and what content is of interest to them. We use this information for our
internal analytics purposes and to improve the quality and relevance of our Platform. Some of this
information may be collected using cookies and similar tracking technology, as explained further
under the section E “COOKIES” below.
Information that we receive from third parties
● We may receive personal information about you from social media platforms if you choose to register
for a Platform account via a social media account. Exactly what information we receive will depend on
your privacy settings with the applicable platform, but it would typically include basic public profile
information such as:
o Your user name or nickname
o Your profile picture
o Company name
o Contact details
We may receive personal information about you from third parties that are engaged by us to assist
with providing verification services and conducting suitable money laundering and KYC (know-your-
customer) checks on users. This may include your name, email address, company details and contact
● If you choose to participate in reviewing or rating products and/or services on Renesent.com, we may
receive personal information about you from third parties that work with us to conduct reviews into our
services and/or rate us.
B. USE OF PERSONAL INFORMATION
We collect and use your personal information for the following purposes:
● verifying your identity and conducting security, KYC (know-your-customer) and anti-money laundering
diligence and background checks in order to set up user accounts;
● setting up / administering user accounts, including providing log-in IDs and developing a Platform
● providing users with customer service support; responding to queries, feedback, and managing claims
● facilitating communication between Buyers and Sellers via the Platform, processing transactions and
settlement between Buyers and Sellers made over the Platform, assessing fund withdrawal requests
● providing logistics and warehousing services (including, without limitation, customs clearance
declarations via the Platform);
● facilitating customs clearance declarations / applications via the Platform;
● assessing and monitoring account security and transaction risks of users of Renesent.com, detecting
and preventing fraud, money laundering and other security incidents;
● personalizing our marketing and communications with you based on your browsing records, and your
● performing research or statistical analysis in order to improve the content and layout of the Platform,
and to improve the product offerings and services on Renesent.com, including, for example, using
anonymized data for machine learning purposes;
● identifying, developing and marketing and advertising products and services that we believe you will
value, including across browsers and devices, in accordance with applicable laws. Cookies or other
similar technologies may be used to provide you with advertising based upon your browsing activities
and interests (see section E. "COOKIES" below). Where we are required by applicable law, we will seek
your consent prior to sending you communications for marketing purposes;
● if you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers to
contact you with details of products and/or services that might interest you. You can opt not to share
this information with Sellers via the Buyer Privacy Settings here
We may also use your personal information for other purposes that are not incompatible with the purposes we have
disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or
statistical purposes) if and where this is permitted by applicable data protection laws.
C. DISCLOSURE OR SHARING OF PERSONAL INFORMATION
We may disclose (or provide access to) personal information to the following categories of recipients:
● Other Platform Users where necessary in connection with the facilitation of purchases and
communications made between you and the other users.
● Third party business partners, service providers and/or affiliates of Renesent.com engaged by us or
working with us to assist us to provide services to you or who otherwise process personal information
information. Categories of these partners or service providers include:
o Members of Renesent Group and their respective affiliates and/or their designated service providers
that work with us to provide processing services such as software, tools, systems and messaging
o our business partners (for example, in order for them to provide you with discounts or offers that
may interest you);
o marketing and advertising platforms, such as Google, Twitter, Facebook and Instagram, and
providers of analytics services relating to users’ behavior, in order to tailor the content you see when
visiting our Platform. These platforms may combine information they collect on our Platform with data
on their platforms and data they collect from other websites or through other sources in order to
conduct targeted advertising. The processing activities of these third party marketing platforms are
o payment service providers who collect and process personal information to assist with settling the
payments for transactions or process withdrawal requests for Sellers. The activities of payment
o credit risk assessment providers to conduct risk assessment on Sellers to determine whether a
Seller can be permitted to make a fund withdrawal;
o logistics partners for providing delivery services for Buyers, including return and exchange of
products, and warehousing services for Sellers;
o custom agents for customs clearances purposes;
o cloud computing service providers to provide cloud storage services;
o customer service providers to provide after-sale services;
o risk control service providers to assess the security of users’ accounts and transaction risks; and
o third party rating / reviewing service providers to carry out reviews of our services with customers if
you choose to participate in reviewing or rating Renesent products and/or services;
● To our professional advisers, law enforcement agencies, insurers, government and regulatory and
other organizations where we believe it is necessary to comply with applicable laws or to exercise,
establish or defend our legal rights or protect your vital interests or those of any other person, we may
also disclose and transfer your personal information or as otherwise required or permitted by
● To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed
purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must
● To any other person with your consent to the disclosure.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a
de-identified format that does not personally identify you.
We have established relationships with third parties and websites to offer you products and services which we do not
offer and such third parties and websites include the following affiliated platforms of Renesent.com or their
operators. We offer you access to these other parties and their websites either through the use of hyperlinks to these
sites from our Platform or through offering "co-branded" sites in which both we and other parties share the same
uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases you
may be required to submit personal information to register or apply for products or services provided by such third
privacy policies of those other parties may differ from ours, and we have no control over the information that you
sites before responding to any offers, products or services advertised by those parties.
We retain your personal information as long as we have an ongoing legitimate business need to do so for example to
provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.
When we have no ongoing legitimate business need to process your personal information, we will either delete or
anonymize it or, if this is not possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any further processing until
deletion is possible.
recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as
your rights to control them.
What are cookies?
A cookie is a small amount of data that is sent to your browser and stored on your computer's or mobile device’s hard
drive. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access
the Platform, our web servers will be notified of your visit to the Platform and in turn we may have knowledge of your
visit and the pattern of your usage.
Cookies set by the website or app owner (in this case, Renesent.com) are called "first party cookies". Cookies set by
parties other than the website owner are called "third party cookies". Third party cookies enable third party features
or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The
parties that set these third party cookies can recognize your device both when it visits the website in question and
also when it visits certain other websites.
Cookies can also be categorized as session cookies (which are erased once you close the browser or shut down the
device) and persistent cookies (which remain even after closing the browser or shutting down the device/application
and which are activated each time you visit the Platform). The session cookies use encrypted data to authenticate
you. The persistent cookies do not store account numbers or passwords. We use both session cookies and
We use first and third party cookies for several reasons. Some cookies are required for technical and/or security
reasons in order for our Platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. First
party cookies are mainly served to enable basic functionality on our Platform; including web analytics cookies that
help us understand how users use our web pages and how we can improve their use. For example we use essential
or strictly necessary cookies to enable us to remember goods added to your Renesent.com shopping basket and to
recognize you when you sign into your Renesent.com account.
In addition we also use social media cookies. You may register for Platform membership and "share" Platform
content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like
YouTube. These websites have their own privacy policies which govern their use of information, which you can find
on the respective websites.
our Platform by researching visiting patterns and conduct interest-based advertising; assisting our partners to track
user visits to the Platforms; and to track progress and participation in promotions. We use first and third party
cookies for these purposes.
Cookies we use
The specific categories of first and third party cookies served through our Platform and the purposes they perform
are described in the table below (please note that the specific cookies served may vary):
Types of cookie Who serves these cookies
Essential Cookies These
cookies are strictly necessary for
enabling access and use of our
Platform. They provide necessary
functionality to ensure the proper
performance, security and
functionality of our Platform.
These cookies cannot be
Statistical Cookies: Statistical
cookies including analytics
cookies collect information in
aggregate form to help us
determine and understand how
users interact with and use our
Platform. We use this information
to help us to improve and optimize
our Platform and its security.
Google Analytics (please see below for further information)
Personalisation and Service
Cookies: These cookies are used
to remember your computer or
mobile device when you visit a
website. They remember your
registration and login details and
your settings and preferences
such as language and region.
They are also used to ensure you
don’t have to login every time you
use your browser to comment on
articles and to ensure interactive
services work effectively.
Personalization cookies are also
used to recommend content we
think you'll be interested in by
serving and measuring relevant
advertising, based on what you've
looked at before.
Personalization cookies may also
include social media cookies
which are used to enable you to
log into our Platform using your
social media accounts and to
share pages and content that you
find interesting on our Platform
through third party social
networking and other websites.
These cookies may also be used
for advertising purposes too.
Marketing Cookies. Marketing
cookies help us to ensure that
provide you with more targeted
and relevant marketing. We will
also use marketing cookies to
evaluate the effectiveness of our
marketing communications by
monitoring open rate and
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognise or track visitors to our Platform. We may use other, similar technologies
from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files
that contain a unique identifier that enable us to recognise when someone has visited our Platform or opened an e-
mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page
within our Platform to another, to deliver or communicate with cookies, to understand whether you have come to our
Platform from an online advertisement displayed on a third-party website, to improve site performance, and to
measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies
to function properly, and so declining cookies will impair their functioning.
How can I control cookies?
You can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are
through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more
information. If you adjust the privacy setting in the browser, your device will continue collecting data unless you
adjust the privacy setting of the device, and vice versa.
You have the right to decide whether to accept or reject cookies. If you choose to set your web browser controls to
reject cookies, you may still use our website though your access to some functionality and areas of our website may
You can also control your cookie preferences though the Cookie Preferences Tool
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out
more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Alternatively you can follow the applicable links of the respective third party personalization cookie provided in the
table above for details of how to opt out of use of particular advertising or personalization cookies.
Certain features of the Platform depend on cookies. Please be aware that if you choose to block cookies, you may
not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.
Google Analytics (More information) Our Platform uses Google Analytics, an internet analytics service provided by
Google, Inc. ("Google"). Google's cookies allow us analyze use of the Platform by telling us which pages our users are
viewing, which ones are most popular, what time of day our Platform are visited, if users have previously visited our
Platform, from which website users are redirected to our Platform were and the like. The data generated by the
cookie about your use of the Platform will be transmitted to Google and stored by Google on servers in the United
The Platform uses an anonymization tool of IP addresses so that the IP addresses are truncated within the territory
of the Member States of the European Union and the other members of the agreement on the European Economic
Area. The non-truncated IP address are only exceptionally transmitted to Google’s servers in the US and then
Google uses the data on behalf of Renesent.com to evaluate your use of the Platform, to compile reports on website
activity for the website operators and for other website activity and internet usage services. Google may disclose this
information to third parties under the terms of the law or for further processing by third parties on behalf of Google.
For more information about Google Analytics cookies, visit:
o the Google Analytics Help Center:
The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored
by Google. Through your browser settings, you can block cookies; however, this can lead to problems with the use of
some functionalities of the website. Through the add-on "Google Analytics Opt-out" you can through your current web
browser opt-out to the use of Google Analytics from then on: http://tools.google.com/dlpage/gaoptout?hl=en. More
information can be found here: https://support.google.com/analytics/answer/6004245
where this is required by applicable data protection laws.
Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
G. VISITORS FROM THE EUROPEAN UNION
a country that is a Member State of the European Union and in the event of and from the date of the UK's departure
If you are in the EEA the data controller of your personal information is Renesent.com Inc. For contact details, please
see section H. "HOW TO CONTACT US" below.
Legal basis for data processing
for processing personal information will depend on the personal information concerned and the specific context in
which we collect it. However, we will normally collect and process personal information about you only where it is:
● necessary for providing the services pursuant to the agreement between you and Renesent.com
Singapore E-Commerce Private Limited and/or its affiliates (for example, to provide you with the
services you request and to identify and authenticate you so you may use the Platform);
● necessary to comply with legal requirements (for example, to comply with applicable accounting rules
and to make mandatory disclosures to law enforcement);
● necessary for our legitimate interests and not overridden by your rights; and/or
● where it is based on your consent.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this
interest will normally be to operate our Platform and services, manage our relationship with you and communicate
with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when
responding to your queries, improving our Platform and our services, undertaking marketing, or for the purposes of
ensuring the security of our Platform and services and detecting or preventing illegal activities such as fraud. We may
have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you,
we will make this clear at the relevant time. We will advise you whether the provision of your personal information is
mandatory or not (as well as of the possible consequences if you do not provide your personal information). In some
instances, you may be required to provide us with personal information for processing as described above, in order
for us to be able to provide you all of our services, and for you to use all the features of our Platform.
If you have questions about or need further information concerning the legal basis on which we collect and use your
personal information, please contact us using the contact details provided under section H. "HOW TO CONTACT US"
International transfers of personal information
In connection with our provision of the Platform and its connected services, we may transfer your personal
information to countries outside of the EEA, including to countries that may not provide the same level of data
protection as your home country such as the United States and China. We take appropriate steps to ensure that
recipients of your personal information are bound to duties of confidentiality and we implement appropriate
standard contractual clauses. A copy of those clauses can be requested from Data@Renesent.com.
If you are a resident of the EEA, you also have the following data protection rights, which you can exercise at any time
by contacting us using the contact details provided under section H. "HOW TO CONTACT US" below:
● The right to access, correct, update or request deletion of your personal information.
● The right to object to processing of your personal information when it is based on our legitimate
interests, and separately the right to object to direct marketing.
● The right to ask us, in some situations, to restrict processing of your personal information or request
portability of your personal information.
● The right to opt-out of marketing communications we send you at any time. You can exercise this
right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-
out of other forms of marketing (such as postal marketing or telemarketing), then please contact us
using the contact details provided under section H. "HOW TO CONTACT US" below.
● If we have collected and process your personal information with your consent, then you have the right
to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any
processing we conducted prior to your withdrawal, nor will it affect processing of your personal
information conducted in reliance on lawful processing grounds other than consent.
● The right to complain to a data protection authority about our collection and use of your personal
information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance
with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our
records may be updated or corrected.
H. HOW TO CONTACT US
please contact us at Data@Renesent.com.
version shall prevail.